FAQ

Precise settings of Playkey Client
If computer cannot manage video decoding: Check your computer for the processes that can slow it down, such as system updates, browsers, especially w...
Thu, 10 Oct, 2019 at 10:15 AM
Requirements for the Internet Connection
What is the minimal required connection speed? The minimal speed needed for data exchange with the Playkey server is 4 Mbps. Recommended: For running ga...
Wed, 16 Oct, 2019 at 10:58 AM
The Playkey application won’t start
Your browser requests permission when you first launch Playkey An error is possible if you’ve disabled external-app launch.   But this can be fixed: ...
Tue, 27 Feb, 2018 at 2:14 PM
Network error
Why it happens: In most cases, this error appears if something, programm or network settings, block access of our Playkey Client to our servers. Wha...
Wed, 23 Oct, 2019 at 10:10 PM
The Playkey Configuration Manager
What is the configuration manager? This is a tool to manage the configuration file settings.ini, and it simplifies adjusting various settings when you use ...
Thu, 10 Oct, 2019 at 9:59 AM
Types of video codecs availible on Playkey
Codecs: H.264 - As of 2019, it is one of the most commonly used formats for recording, compressing and distributing videos. H.265 - A video compression...
Wed, 23 Oct, 2019 at 10:17 PM
Compatibility with Antivirus Programs
The Playkey application has been tested for compatibility with the following antivirus programs: Avast AVG antivirus Avira free COMODO Internet Securit...
Tue, 27 Feb, 2018 at 12:47 PM
Where to find Playkey Client files
How to find settings.ini and desktop.log files: MacOS Settings is logcated in /Users/%username%/Library/Playkey/settings.ini while files updater and deskt...
Wed, 23 Oct, 2019 at 10:25 PM
Low FPS in games
Why can the FPS in the game differ from the one stated on the card? Most common problems causing low FPS is: On the user side - problems with the deco...
Wed, 23 Oct, 2019 at 10:44 PM
Problems with authorization on site
For players who have encountered problems with authorization on our website, we have prepared several possible solutions If you are using an ad-bloc...
Wed, 23 Oct, 2019 at 10:50 PM