1) Не соблюдены минимальные системные требования

Playkey client is adapted to work with Mac OS X 10.8 and higher, and Windows 32\64-bit.

Windows XP SP3:

CPU >= 2.6 GHz 

DirectX 9.0c

Windows Vista, 7, 8, 10:

CPU >= 1.5 GHz (for Video Adapter with H.264 hardware decoding support) 

Processor with 1,5 Hhz frequency and higher, and a videocard that supports  H.264 decoding with hardware setting

CPU >= 2.6 GHz (for Video Adapter without H.264 hardware decoding support)

Processor with 2.6 Hhz frequency and higher and a videocard without support of H.264 decoding in hardware setting

DirectX 9.0c

Mac OS X 10.8:

CPU >= 1.5 GHz (for Video Adapter with H.264 hardware decoding support)

CPU >= 2.6 GHz (for Video Adapter without H.264 hardware decoding support)

Opengl

You can see a more complete list of system requirements in this article.


2) Other programms taking resources of your processor or videocard

If you are running other programs that have high demands of processing power while gaming through Playkey, some of this resources could be taken from our application, which can result in jumbled picture, delays and other problems.

If you have encountered such problems, we do recommend turning off unneded programms for the time of playing, such as browser, anti-malware programms, video capture and processing software.


You can see a full list of recommendations in this article.

3) Optimizing your resources (processor/videocard)

We do recommend keeping your drivers up to date, here are some links: